The importance of eye contact in communication cannot be neglected. Studies conducted over the years have affirmed that eyes play an important role in both verbal and non-verbal communication.

Researchers studying human psychology are of the view that non-verbal communication plays an important role in effective communication. Eyes are known as the "windows to the soul" and they express our emotions when words fail us.

Effective interpersonal communication helps us express ourselves and share our thoughts with the people around us. Have you ever seen a job advertisement where they required that applicants must possess “good communication and interpersonal skills”?

I’m sure that like most people, you must have included this line in your CV, right? But let’s be honest here, most people don’t even have a clue what that skill entails. If they did, then employers would not continue to complain about the rampant failures at job interviews due to poor self expression by applicants.

Do you merely state it in your CV to fulfil all righteousness? How much do you really know about this thing called “interpersonal skills”? Read on to find out...